Critical Pedagogy And How It Benefit The Educational System

Critical Pedagogy Primer by Joe Kincheloe presents interesting insight on critical pedagogy as he explained how this is relevant within our educational system. Reading this article helped me gain more of an understanding of critical pedagogy and how it benefits the educational system. Kincheloe (2004) said, â€Å"proponents of critical pedagogy understand that every dimension of schooling and every form of educational practice is a politically contested space. Shaped by history and challenged by a wide range of interest groups, educational practice is a fuzzy concept as it takes place in numerous settings, is shaped by a plethora of often-invisible forces, and can operate even in the name of democracy and justice to be totalitarian and oppressive.† Historically, the process of education has been a part of the political sphere for better or for worse as our educational system is a reflection of our society’s current political state. Ideally, when education professionals are acting within their purposeful agency, the traditional ideolgies and political slants are threatened. An example of when educational professionals are acting within their purposeful agency is when I was an In-School Dentention Teacher (ISD) at a particular school in Toledo Public Schools (TPS). During my time of being an ISD Teacher I was an independent contractor through JLJ Vision Outreach. When we negotiated any contracted services, we colaborated with administrators in the creation of the programShow MoreRelatedThe New Learner : The Implication For Teaching And Learning Essay1526 Words   |  7 Pagesforever changing and it has come to affect how we teach and learn as a society. More so that learning has moved beyond the normal classroom frame and into everyday learning. Things such as lifestyle, technology and Pedagogy have impacted the approach to teaching and learning. These three things come with challenges of their own and the approach taken can make or break the stude nt’s school experience. The New Learner in most areas is entering an educational environment that is predesigned to suit his/herRead MoreThe Humanities Curriculum Project: A Case Study1237 Words   |  5 Pagesï » ¿The educational process, regardless of the various ways in which it is organized in areas from all over the world, is based on an underlying set of aims which reflect the kind of society that its people wish to configure. School subjects are, after all, only vehicles to achieve certain ends: they are not self-justifying entities (White, 2003, p. 1). In this sense, the purpose of secondary or high schools transcends preparation for university and ought to project goals pertaining to continuousRead MoreWhy I Would Become A Teacher1497 Words   |  6 Pagesbrighten someone’s day, and an opportunity to listen to what our youth is telling us when no seems to care or to listen to them. I define strong democracy exactly as Benjamin Barber (1989) does where it is not simply a system whereby people elect those who govern them, but a system in which every member of the community participates in self-governance. Democratic education also brings democratic values to education, such as equality, justice, respect, trust and encourages individuality. Each personRead MoreHow Critical And Creative Thinking2197 Words   |  9 PagesThe education system in Australia has been undergoing intense changes with the introduction of the new Australian National Curriculum, which reflects the earlier policy outlined in the Melbourne Declaration (MCEETYA, 2008). The new curriculum places emphasis on integrating Cross- Curriculum Priorities (CCPs) and General Capabilities (GCs) across different key learning areas (KLAs), which encompasses student’s knowledge, skills, behaviour and dispositions. This will assist students to live and workRead MoreA Strategy For Raising Curriculum Implementation1390 Words   |  6 Pagestheory of learning that describes the central role that learners’ ever-transforming mental schemes play in their cognitive growth, constructivism powerfully informs educational practice (Brooks and Brooks, 1999). With the new curriculums in Turkey, Ministry of National Education (MONE) tries to encounter these changes in Turkish education system based on this theory but it faced with low implementation rate issue. In this paper, the main factors of these challenges will be analyzed. Based on these mattersRead MoreThe Theory Of Self Efficacy1645 Words   |  7 Pagesin these areas is due to the fact that the teachers are not trained or familiar with this climate and offend time these are young and inexperienced teachers from middle class backgrounds. According to the research the multicultural diversity and or how to teach in these climates needs to provide as part of the curriculum. The research also suggest that even the educators w ho are well qualified to teaching the areas lack the confidence to properly educate these students. According to (Bandura, 1997;Read MoreWhat Are Teachers, Educators, And Educators Preparing For This Change?1483 Words   |  6 Pagesevery school year, while teaching and instructional practices remain the same. In fact, Ladson-Billings states in an educational article that â€Å"it has become commonplace to point out that while the US teaching force is increasingly white, middle-class, and female, the nation’s PK-12 student population is growing significantly more diverse† (Ladson-Billings). So the question remains: How are teachers, administrators, and educators preparing for this change? After all, education is not only a process thatRead MoreThe Impact Of Social Construction On Society Curriculum3224 Words   |  13 Pagesthat you have a better understanding of where you are now, so that the steps you take are always in the right direction.† (Covey, 1989, p.98) While embarking upon completion of a unit or creating a curriculum having a beginning and end, an d knowing how to get there is so important. As an educator, it is evident that sometimes when a new year starts, or in planning/creating lessons, we have a destination to get to in teaching, but the plan lacks important aspects, the main ingredients. Due to thisRead MoreDifferent Types Of Adult Learning1744 Words   |  7 Pagesparticipation and social justice for all. The model should ensure that there is political, economic and social systems which bring freedom to all whether old or young. Philosophers have suggested emancipatory learning to be instrumental in nature as it has been designed to serve the profiting systems (Merriam, 2010). The model is ensuring that the adults are transforming professionalism and establishing systems in which adult education is viewed as a commodity and the students as consumers. Research has shownRead MoreCritical Thinking And Problem Solving Skills1648 Words   |  7 PagesCritical thinking and problem solving skills have epitomised education throughout history. As time has passed; the education system has become increasingly complex with the integration of learning theories, pedagogies, transformative learning spaces, behavioural management and most importantly; the evolution and role of technology. Learners within the 21st Century are experiencing an education where they are taught to collaboratively communicate and construct new understandings, while acquiring higher

Impact Of Racism In To Kill A Mockingbird - 910 Words

In Harper Lee’s book â€Å"To Kill a Mockingbird† Jem , Scout , and Dill live in Maycomb , Alabama around the time of the 1930’s they all were struggling through racism and poor family’s trying to get by. Harper Lee’s first and only novel â€Å"To Kill A Mockingbird† was published during the civil right movements. In this book Jem, Scout, and Dill tend to have courage and loyalty through life and in their relationship toward one another . Jem and Scout are brother and sister, Dill is a friend of the family but they accept him as a brother. Although, Jem and Dill have the most exceptional relationship out of them all. â€Å" To Kill A Mockingbird† the impact racism had on society shows through the setting , characters , and town of Maycomb , Alabama .†¦show more content†¦That’s why it’s a sin To Kill a Mockingbird .† (103)You never kill a mockingbird because it’s a reflection and also an resemble the wrong in harming innocent and defenseless people , In this Novel â€Å"To Kill A Mockingbird† Ewell’s testimony is a prime example of why and how characterizing one race by inequality under the law . White people believed to treat them like â€Å"trash† and they are influencing their kids to do the same which puts an impact on the community . The white people in Maycomb , Albama believe that black people are â€Å" Filthy Beings† . Tom Robinson is a prime example in this book because , just because he’s an african american he loses the case of raping a white girl by the name of Mayella Ewell . Tom was given an defense attorney , which is Atticus and he was chosen by the judge . The law and system is so messed up that the judge picked a white man to be his attorney . Atticus Finch is a white man who is an experienced lawyer . Atticus is trying his best to win Tom’s case . All of a sudden he immediately loses the case . When the trial was over , Mr . Underwood said â€Å"Atticus has used every tool available to free men to save Tom Robinson , but in the secret courts of men’s hearts Atticus had no case . Tom was a dead man the minute Mayella E well opened her mouth and screamed . â€Å" (241) The jury believes her words over his because she is a white lady and heShow MoreRelatedRacism In To Kill A Mockingbird1740 Words   |  7 Pages In the book  ¨To Kill A Mockingbird ¨ by Harper Lee, the differences of social class, ideals, and how racism is showed during the 1930s are mainly shown. This book was set in the city Maycomb, Alabama and specifically on a young girl named Scout and her family. Scout s father, Atticus, is a lawyer, but he ´s a little different from the rest. Atticus is the kind of lawyer white people hate but blacks appreciate simply because he knows what ´s right no matter the color of their skin or race. DuringRead MoreTo Kill A Mockingbird And Kindred Essay735 Words   |  3 Pagesor ethnic identity† (Ashe). Throughout the novels, â€Å"To Kill A Mockingbird† and â€Å"Kindred†, the authors address important issues like social and racial injustice, racism, and discrimination in our history. In â€Å"To Kill A Mockingbirdâ⠂¬ , we follow young Scout and Jeremy as they began to discover the true meaning of discrimination. In â€Å"Kindred†, we follow a young woman as she travels back in time as a slave and discovers the true cruelty of racism. Although these novels were set in different time periodsRead MoreEssay On Racism In To Kill A Mockingbird1212 Words   |  5 PagesRacism and Prejudice A person’s childhood can really affect the way they see the world. Harper Lee’s novel, To Kill a Mockingbird, is highly influenced by the life she lived as a little girl. She grew up in the small town of Monroeville, Alabama. She was born there in 1926 and recently passed away in February of 2016 (Lee). Harper Lee’s real name was Nelle (Nail), but everyone calls her Harper because she opted for Nelle to be left off of her first novel. Her parents named her after her grandmotherRead MoreThe Negative Effects Of Racism : Segregation And Violence1400 Words   |  6 PagesEffects of Racism: Segregation and Violence Racial discrimination affects many minority groups and this issue still occurs to this day. Racial discrimination is the act of treating others differently because of the color of their skin. Although there have been laws placed to prohibit racial discrimination, racism still occurs and continues to have many negative effects to minority groups today. The negative effects of racial discrimination are discussed in the fiction novel, To Kill a Mockingbird by HarperRead MoreTo Kill A Mockingbird Racism Analysis751 Words   |  4 PagesRACISM, it is a hurtful word and humans are constantly racist and if not racist at some level, we are all biased, even if it is not noticeable or realized during everyday life. The question is though, is our society capable of overcoming racism? The book To Kill a Mockingbird illustrates the thoughts and actions of racism during the time of 1930 when this book was taking place. Harper Lee the author of this book really understood the problems of society w hen it was published July 11, 1960. HoweverRead MoreTo Kill a Mockingbird Justice1545 Words   |  7 Pagesin To Kill a Mockingbird. Ideally, justice would be blind to race, gender or other differences yet, as shown in To Kill a Mockingbird, it isnt and for the most part, justice is not served. Many innocent characters, or mockingbirds, are subject to the injustice of the prejudice folks of Maycomb County and, consequently, are destroyed. These mockingbirds include, but are not limited to, Boo Radley, Tom Robinson, Mayella Ewell and Jem Finch. Very little Justice is served in To Kill a Mockingbird becauseRead MoreAn Unfortunate Truth: To Kill a Mockingbird717 Words   |  3 PagesIt has been over fifty years since Harper Lee wrote her classic book, To Kill a Mockingbird (TKM). â€Å"Harper Lee’s work is so powerful and popular that it has never been out of print,† (Price). Since then, the outside world has changed with significance. People wear jeans instead of slack s, pocket calculators have more computing power than the rocket that put humans on the moon, and culture is advancing faster than the rocket’s return. Through all these changes that have taken place since 1960, TKMRead MoreHarper Lee862 Words   |  4 PagesAshley Ewing Dr. Cohoon Literary Heritage 18 February 2013 Essay One Southern Parallels: An Exploration of the Life of Harper Lee and the Lasting Impact of To Kill A Mockingbird Harper Lee is considered one of America’s most enigmatic and influential writers of the twentieth century. Lee’s popular novel, To Kill a Mockingbird, offers readers deep insight into the dynamics of an unconventional family and Southern lifestyle in the1930s. Harper Lee was born Nelle Harper Lee on April 28, 1926, inRead MoreRacism In To Kill A Mockingbird1570 Words   |  7 Pageshistory, racism has enslaved and segregated many races in other countries, but in the United States, the African-Americans have especially been victims of racism and segregation based upon their color. In recent history, the struggle to achieve equality and eradicate racism in the United States has been an ongoing battle since the late 1800’s. In Harper Lee s classic novel To Kill a Mockingbird, Lee uses her own experience and draws from events during her childhood to bring to expose racism againstRead MoreDiscrimination And Prejudice By Harper Lee And Of Mice And Men1238 Words    |  5 PagesDiscrimination and prejudice were very common acts in the early and middle 1900’s. In To Kill a Mockingbird by Harper Lee and Of Mice and Men by John Steinbeck prejudice is displayed by the acts of hate towards someone’s color of skin. People of color were the majority, that were treated unfairly. During this time in the southern states, black people had to use separate drinking fountains, bathrooms, churches, and even go to separate schools. Even though much of discrimination was driven towards

Hendrickson Thesis free essay sample

I Table of Contents Introduction 3 General Facts about Gift Cards Tax Accounting Implications 7 Recognition 7 Gift Card Companies Statement Laws 10 Financial Accounting Implications Recognition 13 Disclosure 15 Further Research 20 Conclusions 21 works Cited 22 Introduction 4 13 Gift cards have become an area of both opportunity and risk for retailers. They have come to provide a critical source of earnings, yet at the same time, the regulatory environment, including tax and financial reporting for gift cards, has become increasingly complex. The bottom line is that financial executives within the retail industry cannot afford to be blindsided by tax, regulatory and financial reporting changes in this area; Giles Sutton, State and Local Tax (SALT) partner and national Retail Tax practice leader. (Grant Thornton ALP. , 2011) In the recent years gift cards and certificates have become immensely popular with both retailers and customers. Gift card sales for 2010 are currently estimated to have exceeded $200 billion, with $25 billion coming from holiday season spending. This can be compared to $24. 1 billion in the 2 holiday season and $24. 9 billion in 2 (Duff Phelps Corp., 2011) The large amount of money that gift cards represent indicates that they must be clearly regulated from both a tax accounting and financial accounting perspective. This is not entirely the case. Tax laws have changed several times over the past decade in regards to gift card revenue recognition and may yet change again. GAP does not currently have any specific literature regarding how gift card revenue should be recorded and reported. The main issue that is confounding both of these perspectives is what to do with gift cards that are unlikely to be redeemed. Its estimated that the percentage of gift card balances that remain unredeemed, known as breakage, range from 10 to 19 percent. (Grant Thornton ALP. , 2011) Accounting for breakage income will be the main topic of this paper. General Facts about Gift Cards There are two basic types of gift cards; ones issued by credit card companies like Visa, and ones that arent. Those that arent issued by credit card companies are called embank gift cards or, frequently, closed-system cards. They get this name because they are used only at the retailers that issue them. In addition to retailers; restaurants, grocery stores, movie theaters and more have all begun to use these loses system cards. Embank gift cards are either distributed by the retailer or by a gift card company. A gift card company is a separate legal entity that is formed by a company as a subsidiary for the sole purpose of administering the companys gift card program. (Marred Forsyth, 2007) Unlike cards from Visa or Mastered, other gift cards do not come under the Jurisdiction of federal banking laws. This lack of legal regulation of embank gift cards leads to companies attaching a variety of conditions to their cards. Cards may carry monthly fees, carry activation fees, and may have an expiration date. These attachments arent as common as they used to be, however, due to customer complaints. The existence of these attachments on some cards however will influence how they are accounted for, as we will discuss later. (Marred ; Forsyth, 2007) Gift cards are prized by both companies and customers. Customers love them for several reasons. Theyre convenient, easy to use, easy to carry, and everyone appreciates them. There is no worry of getting the wrong gift and theyre appropriate for everyone be it family, friend or employee. While customers are limited to one retailer in using the card, they can purchase anything hey want from the retailer which can persuade people to buy items they otherwise wouldnt have. (Marred Forsyth, 2007) A recent survey has shown that 57% of adults wished to receive a gift card for the holidays in 2010. (Grant Thornton ALP. , 2011) Companies love gift cards even more than customers do. Gift cards lead to increased sales, increased marketing opportunities, and help with cash flow and inventory management. Gift cards have a huge influence on sales. On top of the initial gift card purchase, customers are almost guaranteed to spend more than the amount of the gift card when they redeem it. The way that pricing works, customers are extremely unlikely to perfectly use up their gift cards with no excess paid out of pocket. Rather than leave a balance on the card, customers are inclined to treat the gift card amount as a minimum purchase price. Studies have shown that customers spend an average of 1. 4 times the amount on their cards in the transaction where they redeem them. The prevalence of gift cards as holiday gifts effectively extends the holiday gist buying season, making the January and February clearance sales into some of the most lucrative non-holiday periods for companies. (Marred Forsyth, 2007) Marketers love gift cards because they generate two customer contacts and two sales opportunities. Marketers can also use incremental information gathered from gift card transactions to design future marketing plans and promotions. Gift cards benefit inventory management and cash flow in a big way as well. The delay in the transfer of inventory allows for significant operating cash flow benefits to a business by allowing them to purchase inventory over time instead of all at once. This delay also meaner that since gift cards are predominantly sold during the holiday season and redeemed in the off season, businesses will have mother COGS expenses over the entire period, instead of huge Jumps in COGS at one time. (Kill, 2007) As mentioned before, 10 to 19% of the value of all gift cards sold never gets redeemed. Customers may lose a card, or intentionally fail to use it. Some customers forget to use up their balances before the expiration date. Some customers use the card and leave money left on the balance. This remainder is then either forgotten about or disregarded as being immaterial. Whatever the reason, these unredeemed cards can add much to a businesss bottom line, should they be allowed to recognize it. Kill, 2007) Gift cards do have a downside however. Any retail store that uses gift cards can fall victim to fraud, either due to customers or employees perpetrating the fraud. Customers can shoplift cards, either using the cards themselves or stealing the authorization information from the magnetic strip with an electronic device. Stolen, fake, and empty cards are also frequently sold on auction sites or bargain sites. Employees are Just as likely to steal cards, but also have other opportunities to commit fraud. They may pretend a customers card is empty or deactivated and convince the customer to hand over the card. Or they may use sleight of hand to swap the customers card with an empty one. Losses from fraud can be significant, but the benefits a company gains from its gift card program often far outweigh the losses. (Marred Forsyth, 2007) Tax Accounting Implications Gift cards pose several problems when related to taxation. Most basic is at what point companies should recognize income for gift card sales for tax purposes? Gift card companies must be sure whether they can claim money received as for gift cards as income at all. When should gift card fees be recognized? How do state statement laws impact gift cards? All of these topics will be examined in this section. Recognition In general revenues is recorded when it is earned for financial accounting purposes, and when it is received for tax purposes. Retailers that used gift cards understandably were resistant to this. To have all their gift card sales count upfront would make it so that they could not balance out these sales with their related expenses as they would not have been incurred yet. The IRS forbids realizing COGS before the cards is redeemed as it cannot be predicted what product will be purchased wit n the card. (Suitors amp Bender 2009) It a company can properly use the advance payment deferral rules from Treasury Regulation S 1. 51-5 and Revenue Procedure 2004-34 then unredeemed gift card income can be deferred until up to the last day of the second tax year after the card is sold. (Smith, 2009)

Professional Skills for Systems Analysis Supply Business

Question: Describe about the Professional Skills for Systems Analysis for Supply Business. Answer: Introduction Kahuna Cleaning Supply, which is a business run by a family, is based in New Haven, Connecticut. Its main focus is profitable cleaning materials and profitable goods for commercial, institutional and industrial clients. Here, for the business, they are using only very few computerized systems. The vice president, Julia Thompson, has hired a systems analyst, Robert Hanover in an effort to become more efficient and profitable. A cleaning supply company provides a wide range of advanced goods and facilities coming to the aid of the Skilled, Industrial, Marketable and the National industry of cleaning. Kahuna cleaning Supply Company has magnificently recognized extensive and retail openings countrywide to house small and medium sized cleaning businesses. Their success is chiefly based on modifying client necessities to generate truly lucrative worth for the customer. A principle as important as this, drives quite high on customer trustworthiness and in return emphasizes the joint care towards Decreasing Customer Obtaining Prices, Dropping Client Business Costs, Refining Customer Labor Output, Refining Customer/End-User Relationships. Here, it is understood that the judgement of customers are done by the advanced values of excellence and facility. The most cared facilities are probably to be disinfected and globally sound, a forever changing, and a process which is not ending. The people of Kahuna Cleaning Su pplies promise to be partners in helping the clients meet and surpass those hopes. Fact-Finding It is very important for every organization that it has a complete set off plan which can be used to scrutinize the current state of the organization. In order to achieve its goals Kahuna Cleaning supply must set up some plans so that all its objectives are well accomplished. Initially it must get its source right. The source can be of any form that is a person or any kind of record. Most of the time, in many organizations, these sources are not available so easily, but it is the duty of the team to find out the best evidence possible. The team must get search for existing procedures and policies and try to understand how they affect the organization as a whole. The fact-finding team must document all the facts they have gathered and keep in hand all the original copies of records and documents (Aselstine, 2013). The fact-finding team must stay on to its goals and should never be swayed by the personalities, opinions or facts of the team members. If it is difficult to get the facts o uts than the team must figure it out why they are unable to get the facts out. The team must thoroughly have a look at the matters and sort out which ones are required and which are not required. The facts must be sorted out well but it is also mandatory to keep in mind what are the actual goals are of the fact-finding plan and what are its utility for Kahuna cleaning supply. The facts which are gathered must be accurate. Accurate facts help build credible and evidence based decision making. The plan must be strategically developed and well executed (Aselstine, 2013). The fact-finding plan for kahuna cleaning supply includes interviewing some of the important individuals for the company such as the VP, director of sales, shipping/ receiving manager, and the customer service representative. The plan also includes reviewing documents of the last sales and the orders that were lost or were complained of (in order to check for gathering data), keenly and minutely observing the changing scenario around and keeping a close eye on the competitors, in sampling method we will be taking random samples and researching about them, maintaining questionnaires, and immediate customer feedback. Its also a matter of importance that is to be kept in mind is to upgrade the systems and the business be fully computerized, all the records, details everything (Galeon, 2013). Organization Chart I would like to interview the Vice President, director of sales, shipping/ receiving manager, and the customer service representative of kahuna cleaning supply. For each of the interviews to be carried out, the main objective behind it will be to find out what the company/ business lacks in, or what better can be done etc. Manager Interviewing the manager: the main objective would be to look for what he is most insecure about in the business. How is he managing the adverse effects of not having a fully computerized system and to find out what he has to say about upgrading to a newer system? Interviewing the customer service representative would be beneficial as he is the one who interacts directly with customers (Daly and Kille, 2016). Vice President Interviewing the Vice President: the main objective will be to verify all the information and look for any other additional information that may be helpful in the work. Interviewing the director of sales: the sales report for the last five yrs. Any drop or decrement in the sales would be seriously dealt with. Interview Questions 1) Vice president The role of the vice president is very crucial for an organization. The vice president is a member who is the major of a group in the private subdivision (business) or the public subdivision who reports to (is below) the leader or the CEO, and regularly functions as the additional in command in lush within the group. The vice president serves as the second or third operational who is in charge of the general business, agency, institution, group, union, university, government, or branch of government. Vice President is also a name used to elect the leader of helping the group or functions inside organizations. So, questioning the Vice President would be of much help (Hartman, 2016). Interview questions: Tell me how have you contributed to the businesss achievement in your previous position? So, this business is suffering a great deal because of its lack of system upgradation. What do you have to say about that? What is that one thing about the business that you would like to change? Why do you think that Andrews idea of starting the investigation from the sales department was a good idea? How exactly would you restructure the business to take it to a completely whole new dimension? How is the company facing problems or losing orders with proper reference to its customers? What are your plans for the business in the near future? Director of sales A Director of Sales is a team leader entrusted with the task of managing a team of Sales Managers. Directors of Sales are elevated managers whose role in the business includes the making of domestic or international plans for sales, after qualifying it moves to the board of CEOs, and overseeing local managers of sales to guarantee the fact that they are significant and the preparation of their teams are positive (Ashe-Edmunds, 2016). How comfortable are you with data analysis? What are the main skills that are necessary to be a successful director of sales? What does the data analysis of the last two years of business shows? How would you tackle the business out of its current state? What would be the probable steps, according to you? What are the main factors affecting the growth of the business? How can we step towards into rising ahead of our competitors? Shipping/ receiving manager The shipping/ receiving manager is also known as the warehouse/receiving supervisor. He plans, arranges and looks over the receiving, storage and distribution of all stuff that is received either from dealers or manufacturer shops, guaranteeing an even and reliable operation. So, that the parts and supplies are situated and distributed to appropriate sections in an operative and well-organized manner as needed to please internal and external client necessities. The post oversees the receiving, storing and delivery of manufacture and facility parts materials; monitors departmental expenditure to ensure the costs are within strategies. Such an individual may provide with the necessary information required for the study (Ashe-Edmunds, 2016). What are the changes in trend with that of two years back? According to you, how the business has been affected by our competitors? What are the probable reasons behind it? How do you think the business can overcome this problem? What do you think were the major adverse effects of not having a fully computerized system? What according to you, will be the plus points of upgrading to a newer system? Customer service representative A customer service representative relates with a companys clients in delivering them with info to talk about their questions regarding goods and services. Adding to that, they deal with and provide assistance to resolve any client grievances. For example, a client demonstrative may provide assistance in opening a profile, or aid in the resolution of a tricky situation if it cannot connect to their profile or if the ordered thing hasnt arrived. Generally, such a task is done by gathering information over a telephone call. In this respect, it is quite relevant to collect the necessary info from such an individual (Writing, 2016). How have customers been reacting to our system? Are there any complaints? What are their main complaints? What changes would our customers like to see? When was the time you had to withstand the rage of a customer and what was the reason behind it? Which other brands of the same service do our customers visit? Any idea? If yes, why? Have you ever asked a customer what changes would they like to see in our service or system? If yes, what was their reply? Conclusion The problems faced by kahuna cleaning company is very serious and requires thorough system analyzation and information gathering regarding it. Interviewing its' individuals would help in gathering much-needed information and also to understand the state the company is in. The company works whole heartedly over the fact to provide its customers the best of the service possible. The customers should feel free enough to contact the company, who would be more than happy to oblige them. The company would like to thank the loyal customers and for any further assistance they would always be there. The company claims the skill which is required to deliver promised services, which would bring about a change to any of the delivery needs of a business or service. It not just only sells goods, but it also supports each and every sale along with real information and suggestions meant for improving labor output and dipping complete expenditure base. The staffs of the company will assist others in coming of age inventions being out on the marketplace and deliver info about such goods. References Aselstine, L. (2013).The Golden Rules of Fact-Finding: Six Steps to Developing a Fact-Finding Plan. [online] Queen's IRC Coach. Available at: https://irc.queensu.ca/articles/golden-rules-fact-finding-six-steps-developing-fact-finding-plan [Accessed 5 Dec. 2016]. Ashe-Edmunds, S. (2016).Sales Management Structure. [online] Chron. Available at: https://smallbusiness.chron.com/sales-management-structure-67094.html [Accessed 5 Dec. 2016]. Burgess, T. (2001).A general introduction to the design of questionnaires for survey research.. 1st ed. [ebook] INFORMATION SYSTEMS SERVICES. Available at: https://iss.leeds.ac.uk/downloads/top2.pdf [Accessed 5 Dec. 2016]. Daly, C. and Kille, L. (2016). Interviewing a source: Rules of the road; talking with officials and experts.Journalist's Resources. [online] Available at: https://journalistsresource.org/tip-sheets/reporting/interviewing-a-source [Accessed 5 Dec. 2016]. Galeon, J. (2013). Fact-Finding Methods. [Blog]System Analysis and Design. Available at: https://jessevimgaleon.blogspot.in/2013/07/fact-finding-methods.html [Accessed 5 Dec. 2016]. Hartman, D. (2016).The Roles of Vice Presidents in Organizations. [online] Chron. Available at: https://smallbusiness.chron.com/roles-vice-presidents-organizations-22329.html [Accessed 5 Dec. 2016]. Writing, A. (2016).Duties Responsibilities of a Customer Service Representative. [online] Chron. Available at: https://smallbusiness.chron.com/duties-responsibilities-customer-service-representative-759.html [Accessed 5 Dec. 2016].